Based in Orlando, Florida, I bring nearly 20 years of experience in customer service with UnitedHealthcare, where I supported members in understanding and navigating their health coverage. My personal journey as a caregiver for my mother has further shaped my deep commitment to serving others with patience, empathy, and compassion.

Originally born in Cuba, I was brought to the United States as a baby and have called Orlando home since 1972. I've witnessed this community grow and evolve, and I feel honored to be part of a team that values honesty, service, and genuine connection.

I’m passionate about making sure clients feel heard, supported, and understood—especially in moments of uncertainty. Whether it’s helping schedule appointments or bridging communication with insurance providers, I aim to offer clarity and peace of mind at every step.

Languages Spoken: English & Spanish